Even with careful planning, complications can occur. Knowing how to respond helps you get the best possible resolution.
Immediate Steps
If Still Abroad
- Return to the treating clinic immediately
- Document the problem (photos, notes)
- Request written explanation of the issue
- Ask what corrective action they'll take
- Get everything in writing
If Back Home
- See a local dentist for assessment
- Get written report of the problem
- Contact the treating clinic with documentation
- Keep all communication records
Communicating with the Clinic
- Stay calm and professional
- Be specific about the problem
- Provide photographic evidence
- Reference your warranty/guarantee
- Propose reasonable solutions
- Set clear deadlines for response
Resolution Options
Clinic Remediation
- Free corrective treatment
- Partial or full refund
- Coverage of local repair costs
If Clinic Is Unresponsive
- Credit card chargeback (if paid by card)
- Complaint to dental authority
- Legal action (consider cost vs. recovery)
- Public reviews as last resort
Escalation Path
- Direct negotiation: Work with clinic management
- Formal complaint: Written complaint to clinic owner
- Regulatory complaint: Contact dental authority
- Legal action: Consult lawyer specializing in medical tourism
Documentation Checklist
- ☐ Original treatment plan and quote
- ☐ Payment receipts
- ☐ Before/after photos
- ☐ All X-rays
- ☐ Communication records
- ☐ Local dentist's assessment
- ☐ Warranty documents
Prevention Is Better
The best approach is preventing problems through:
- Thorough research before booking
- Clear written agreements
- Realistic expectations
- Choosing reputable providers